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Resource Center

Check out our articles for info on our plans, and tips to make caring for your home a snap.  

Resource Center Resource Center

Resource Center

Check out our articles for info on our plans, and tips to make caring for your home a snap.  

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Why do I need plumbing protection? Why do I need plumbing protection?

A protection plan means you won’t face covered plumbing problems alone. We cover everything from your pipes to your water heater.

Why do I need water and sewer protection? Why do I need water and sewer protection?

Tree roots and age can threaten the water, sewer and septic lines buried on your property. Repairs can cost thousands, but our protection plans can help.

8 Tips to keep your washer and dryer in good condition 8 Tips to keep your washer and dryer in good condition

Keep your washer and dryer in perfect condition with a laundry room protection plan from NRG Protects.

Why do I need an electrical protection plan? Why do I need an electrical protection plan?

A protection plan can help you keep everything from wiring to switches, circuit boxes to outlets working safely.

Why do I need surge protection? Why do I need surge protection?

Lightning and activities by your utility company can cause damaging power surges. Do you have a plan to pay for repairs or replacement? We do!

The ultimate guide to surge protection The ultimate guide to surge protection

Power surges can cause major damage to appliances and electronics. We explain the causes, the different types of protection, and how to choose the one that's right for you.

Why do I need appliance coverage? Why do I need appliance coverage?

You count on your washer, dryer, oven, refrigerator and dishwasher every day. Do you know who to call, or how you’ll pay for repairs if they breakdown?

Why do I need heating and cooling protection? Why do I need heating and cooling protection?

Furnace and AC breakdowns are stressful, and repairs can be expensive. We can help keep your system in great shape for less.

7 steps to prepare your home for fall 7 steps to prepare your home for fall

Get your home ready with these seven fall maintenance tips

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Call 1.855.241.9094

Have questions?

Learn more from the answers to our most frequently asked questions.

A protection plan can help offset the high cost of unexpected household repairs. If a covered system or appliance breaks down, simply request service online or by phone using our simple claims process. A qualified service professional will diagnose the problem and perform covered repairs, and under most of our repair plans you’ll be covered for up to $500 per repair call and up to $2,000 annually. Some repair plans may also include annual preventative maintenance service and/or a system replacement credit that applies if the technician determines the problem cannot be repaired. See our sample Coverage Summary and Terms & Conditions for complete details.

Repair coverage under our plans starts 30 days after you enroll. This 30-day waiting period only applies to your first year of coverage; if you decide to renew after your first 12-month coverage period, your coverage will continue uninterrupted. If you enroll in a plan that includes maintenance, your maintenance coverage will begin immediately.

All our plans have 12-month terms. Unlike manufacturer warranties, our plans can be renewed to provide you with coverage as long as you’d like. We may elect to renew your plan by notifying you of the renewal terms (including any price changes) within 60 days prior to expiration of coverage. Unless we elect not to renew your plan, you will be automatically renewed for another one-year term at the then-standard rate and terms. If you do not want to automatically renew your plan, you must notify us prior to the plan expiration date.

Under our repair plans, when a covered item or system breaks down, you can request service online 24/7, or call our customer service line during business hours. A qualified technician will come to your home, diagnose and repair the problem. If your plan includes maintenance coverage, you simply let us know when you would like your annual maintenance service, and we’ll have a technician get in touch to make the appointment.

If you have a Surge Protection Plan, when a covered item has been damaged by a power surge, let us know online or by phone. We’ll provide you with a claim form, and instructions on how to arrange for a qualified technician to assess the damage. You’ll send us the technician’s repair invoice for reimbursement.